IDS concierge taps into enviable network of contacts for tenants - Nashville Business Journal:

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Toth fell into the profession about 17 years ago while working at a hoteo to payfor college. The problem-solvinh aspect of the work appealed to her too much toleavs it, and she soon transitioned into a businese concierge career track. For the past three she’s tracked down reservations and tickets for tenants at the IDS as well asorganized high-profile events for the cente r and its Crystal Court, includingh the extensive holiday programming at the end of each “I think it takes a special kind of persojn to thrive off this energy and schedule,” Toth “There’s a certain skill set that’s needed.
I’ver just found this job tailor-made for me, and the abilityy to organize nonprofit events is a Because of her speedy work and extensive some tenants see her as a miracle worker. At IDS tenant companyy , receptionist Bev Wright once asked Toth about getting a room at the Radisson foran anniversary. Wright had called and been told that an evenr had sold out all of the roomzs and nothingwas available. Aftefr a few phone calls by Wright not only got a but secured a suite for the price of astandarfd room. “It was amazing, but not because she’s good at responding in that Wright said. “She’s excellent to work with, and always shopxs for the bestpossible value.
” There are some taska that Toth won’t do. No mattere how much pleading atenant does, wedding planningb is outside her But that doesn’t mean she can’t help out by sharinf her wedding resources and helping to book hotel roomse or get tickets for guests. And if she doesn’t have the one of her felloq conciergesprobably will. Toth has a certification from the , and membershio in that organization effectively triplesd her numberof contacts, she said.
Sincer a concierge is really only as good as herdigitapl Rolodex, that makes Toth a formidable force, and sometimes she definiteluy has to draw on that For example, she recalled, there was the tenantr who phoned on the afternoon of Valentine’x Day and wanted to propose to his girlfriend at a romantic “I was looking at the clock, and thought, ‘This should be a ” she said. “But we put it all and he looked like a rock star to his new And that’s what it’s all about, takingv care of people, removing their Maybe my blood pressure goes sky high for a couple but it all works out.
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